Products purchased from IBonSo come with a 7 Day Return Policy. If the product you ordered is not quite what you had in mind, you can return the item for an exchange or a refund on the purchase price (excluding shipping) within 7 days from the date of purchase. You will need to cover the shipping cost when returning an item.
Due to health and safety reasons all returned items need to be in perfect unused condition complete with original, unopened packaging. We will not provide refunds or exchanges for opened, damaged or incomplete product returns. If the product is not in original condition, please email us before returning it as this may save you some unnecessary shipping costs. There is a 25% service and repacking charge for any items which are returned with damaged external packaging, so please take care when packaging any returns. Proof of purchase will be required for all returns.
We recommend that you return your unwanted items using registered post or a courier that provides tracking. We will not be held responsible if returned items are lost in transit.